Strain started showing after Capita won contract to run passenger contact centres I have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. This is refundable, according to the terms and conditions. I applied for the refund the day after ordering the ticket in error - on 1 February 2017 - but it has shown up as "refund pending" for several months.
Strain started showing after Capita won contract to run passenger contact centres I have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. This is refundable, according to the terms and conditions. I applied for the refund the day after ordering the ticket in error - on 1 February 2017 - but it has shown up as "refund pending" for several months.
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